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8 Strategies For Improving Corporate Cell Phone Security
Today’s enterprise mobile phone users are accustomed to the vast capabilities of handheld wireless devices. With a variety of features and broadband connectivity, you can access your email, file transfers, Internet browsing, and more quickly and easily from almost anywhere.
As the capabilities of wireless devices continue to grow, so do the security risks of keeping data stored and transmitted safe and secure. Below are various safeguards that are essential for improving the security of your corporate mobile phone.
1) Take advantage of built-in security features
For years, desktop computers have provided users with “built-in” security measures. Most handheld devices today include many configuration settings and security measures to thwart basic security attacks. However, in many cases these features are simply not used.
PINs and passwords are commonly used user authentication mechanisms on most handheld devices. Some of these mechanisms include a timeout feature that automatically locks the device after reaching an “inactivity” threshold. Employees should be familiar with and fully utilize the security features “built into” their personal communication devices.
2) Maintain physical control
A key issue many organizations struggle with is deciding whether to allow employee-owned devices or stick with organization-issued equipment. From a security perspective, organization-issued devices are easier to control and manage. Not only can security controls be managed from a central location, but the devices themselves can be configured to comply with corporate security policies.
Organization members should be encouraged to treat all wireless devices like credit cards. A lost or stolen wireless device not only costs the handset itself, but also puts the sensitive data it contains at risk.
Company policy strictly prohibits lending mobile phones to friends or relatives. Allowing access to wireless devices by individuals outside your organization opens the door to misuse, abuse, and/or fraud.
3) Limit data exposure
Storing sensitive financial or personal information on company-owned wireless devices should be avoided whenever possible. Although it’s useful to keep PINs, passwords, account numbers, and user IDs for quick access to your online accounts, avoid keeping this type of information on your wireless device. We recommend that you keep this information on another memory card until you need it.
If you cannot avoid the presence of this kind of sensitive data, always encrypt the information. Most handheld devices today have many cryptographic applications on the market. (Note: The need for data encryption is another good reason to centralize wireless devices within an organization.)
4) Back up your data frequently
We all know that storing important digital data in just one place can be a disaster. Never trust your mobile device to be your only repository of important information. Back up that data frequently to a desktop computer or stand-alone hard drive. Backing up data to a memory card works well when the card is separate from the device itself.
5) Avoid downloading malware, questionable apps and software
Malicious programs can spread to mobile devices through communication channels such as multimedia messages and Bluetooth connections. We recommend instructing users to be suspicious of messages received from unknown numbers. Most malware requires the user to manipulate messages in order to become active on the device. For example, malware spread over Bluetooth connections cannot install itself without user approval.
All organizations should have policies in place that prohibit wireless users from downloading software from Internet sites. Software installation should always be centralized within an organization. Just as desktop PCs have protections that prevent employees from downloading and installing software, so too do wireless devices. Some devices have application security features that prevent the installation of third-party software unless it is digitally signed.
6) Add prevention and detection software
Malicious programs and unauthorized downloads cannot always be avoided. Therefore, it is best for each organization to equip its wireless devices with prevention and detection software that helps curb malicious attacks of this nature. A wide range of products are currently on the market for this purpose. These products simply extend the security built into each device.
Some of the most common security features in prevention and detection software include user authentication alternatives, firewalls, virus detection, spam control, memory and content wiping, encryption, intrusion detection, and VPNs.
7) Disabling Compromised Devices
If your wireless device is lost or stolen, you can remotely disable service, lock it, or completely wipe its contents. Always contact your wireless carrier if your device is lost or stolen. To avoid excessive charges from your wireless carrier if your phone is stolen, we recommend obtaining a police report outlining the nature of the incident.
Some handheld units, such as Blackberry, have the ability to remotely lock or erase content via built-in mechanisms. This action is typically triggered by receiving a message containing a pre-registered activation code. Company policies should be established to inform users of procedures for handling and reporting lost or stolen organization-owned devices.
8) establishment of a written wireless security policy;
All organizations should provide their users with a documented wireless security policy. This policy defines the rules, principles, and practices by which an organization deals with all wireless resources. The policy should outline stipulated restrictions on personal use of the device, such as restrictions on storing personal information such as music, photos, and contacts.
In short, a wireless security policy should reflect an organization’s view of security and its intent to keep its data safe. The success of such policies depends on their quality, implementation and enforcement. A weak policy that is not enforced is much better than no policy at all. Consult a qualified telecommunications consultant to develop an effective wireless policy.
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